Elaine LeeElaine Lee
2017-01-24
New Product Development @eBay (ShopBot)

Human-first vs AI-first approach to building a smart and fast bot

I’ve designed two chatbot products in the last 1.5 years. The first was smart and slow. The second is not as smart but fast. Both intend to be smart and fast. I’ll get to the benefits, drawbacks, and design decisions for both.

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Reading Time: 8min



Brett KingBrett King
2017-01-13
CEO @Moven + Speaker, Bestselling Author, Radio Host

Bank Products Are Dead. "Long Live Experiences!"​

For almost 10 years I fought bankers who decried my assessment that branches would cease to be the most important channel in banking, to be replaced by far more efficient mechanisms for revenue generation and relationship. Today the discussion is increasingly resorting to a sort of desperate plea — “but branches aren’t going to die completely, are they?” No one who is watching these trends today is still saying branches will grow.

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Reading Time: 13min | Video: 30s



Andreas von der HeydtAndreas von der Heydt
2017-01-13
Director Kindle @Amazon

What The Best Brands Will Do In 2017

Now is the time of the year when every marketer should well reflect on the achievements of 2016 and holistically examine what the New Year is going to mean for marketing, branding, and business.

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Reading Time: 19min



Paul FuPaul Fu
2017-01-13
Sr. Director, User Experience @AlibabaGroup

Five Steps to Going Global on Mobile

Case: The AliExpress App

How do you create a mobile experience for millions of distinctive users in dozens of different countries? It takes more than simply translating content into multiple languages. Read the Alibaba.com Strategy here.

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Reading Time: 5min



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