Elaine LeeElaine Lee
2017-01-24
New Product Development @eBay (ShopBot)

Human-first vs AI-first approach to building a smart and fast bot

I’ve designed two chatbot products in the last 1.5 years. The first was smart and slow. The second is not as smart but fast. Both intend to be smart and fast. I’ll get to the benefits, drawbacks, and design decisions for both.

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Reading Time: 8min



Jaime LevyJaime Levy
2017-01-21
UX Strategist, Author, Professor, Public Speaker

Product Design and Existentialism

When you are a startup founder, product director, and even UX designer, building a digital product is a deeply personal path that can seem like a make-or-break life event.

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Reading Time: 4min



Paul FuPaul Fu
2017-01-13
Sr. Director, User Experience @AlibabaGroup

Innovation and Design in the Big Data Era

Customers first. Employees second. Investors third. For 16 years this outlook has guided Alibaba Group’s growth and development. It’s a winning strategy that has helped us develop from a B2B platform to an interconnected ecosystem. Paul Fu is Senior Director UX @AlibabaGroup.

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Reading Time: 4min | Video: 2min



Brett KingBrett King
2017-01-13
CEO @Moven + Speaker, Bestselling Author, Radio Host

Bank Products Are Dead. "Long Live Experiences!"​

For almost 10 years I fought bankers who decried my assessment that branches would cease to be the most important channel in banking, to be replaced by far more efficient mechanisms for revenue generation and relationship. Today the discussion is increasingly resorting to a sort of desperate plea — “but branches aren’t going to die completely, are they?” No one who is watching these trends today is still saying branches will grow.

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Reading Time: 13min | Video: 30s



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