Human-first vs AI-first approach to building a smart and fast bot
I’ve designed two chatbot products in the last 1.5 years. The first was smart and slow. The second is not as smart but fast. Both intend to be smart and fast. I’ll get to the benefits, drawbacks, and design decisions for both.
Reading Time: 8min
The breaking of the UX industry
Or what to do when your UX has nothing to do with UI any more
My pure research colleagues are now in more demand than UX Designers. Why? Because they've proved their worth, because they bring insights that cut right through common sense and opinion to what is actually needed and more than that.
Reading Time: 11min
Innovation and Design in the Big Data Era
Customers first. Employees second. Investors third. For 16 years this outlook has guided Alibaba Group’s growth and development. It’s a winning strategy that has helped us develop from a B2B platform to an interconnected ecosystem. Paul Fu is Senior Director UX @AlibabaGroup.
Reading Time: 4min | Video: 2min