Elaine LeeElaine Lee
2017-01-24
New Product Development @eBay (ShopBot)

Human-first vs AI-first approach to building a smart and fast bot

I’ve designed two chatbot products in the last 1.5 years. The first was smart and slow. The second is not as smart but fast. Both intend to be smart and fast. I’ll get to the benefits, drawbacks, and design decisions for both.

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